FAQs

des moines tour group

GENERAL QUESTIONS

Do you offer tours all year long?

Yes, we can do any tour, any month and any day. However, understand that some weather conditions may case delays or rescheduling.

Are there specific age limitations?

Our culinary tours are designed to include alcoholic drinks so all guests will need to be at least 21 years old. However, we can customize a culinary tour without alcohol if requested.

Our history tours are open to all ages. Please realize that the walking tours may be somewhat difficult for young or mature guests.

Can you accommodate special dietary requirements?

Yes. Please let us know at the time of booking any culinary tour the name of the guest(s). We will do our best to select venues that can accommodate gluten free, vegetarian or food allergies. We are not able to accommodate diet or lifestyle choices which make it difficult for our chef partners.

How much food is included in the culinary tours?

We provided a chef created small plate at each restaurant. Our guests have always said they get enough to eat.

 

What are our transportation options?

We are able to accommodate groups from small to large in comfortable sedans, limos or luxury shuttles. Our vehicles are all climate controlled for a comfortable experience. Our guests travel without worrying about the weather, all year long.

 

How many can I have in my group?

We can host small or large groups depending on the type of tour that is requested. Our larger groups may be split into smaller teams so each can have their own tour host. Our pricing is lower as the group gets larger.

 

Can I buy a tour package as a gift?

Yes. We are happy to work with anyone to customize an appropriate amount for their gift. Please visit our Sales Rewards & Gifts page to select your gift.

 

Do you offer discounts for seniors or children?

We have created our tours to be enjoyed by guests of all ages at a very reasonable prices. We are not able to discount our published prices.

 

Are the tours only offered in English?

At this time, our tour hosts are English speaking. If needed, we can secure a translator at an additional charge.

How far do we walk?

Generally, our walking food and history tours are about 1 mile to 1.5 miles.

Where can we be picked up?

Our chauffeured culinary tours pick up guests at a single home of hotel in the Kansas City metro. History chauffeured tours meet our guests at the designated meeting point for the specific tour. History tours can pick up guests at a different location for an additional fee.

Can you accommodate wheelchairs?

We will do our best to schedule venues that can accommodate walkers and wheelchairs during our walking tours. At this time, we are not able to accommodate them on or chauffeured tours.

Are pets able to join the tour?

We do not have pets join our groups.

downtown des moines street

BOOKING QUESTIONS

Are there any extra fees that I will have to pay on top of the listed price?

The listed price on our site is the price you pay and we do not charge any extra fees. Tips for the guides are not included.

 

Do I have to make a reservation or can I just show up?

Yes. We don’t do tours unless we have reservations ahead of time. Call us to book ahead or for last minute tours: 515-418-9058.

How far in advance should I book?

We usually ask for 72 hours notice for chauffeured or at least 24 hours for walking tours. However, we suggest you book as early as possible. We may have already booked the date you want if it is a last minute booking.

 

What forms of payment do you accept?

You can pay your invoice using any of the following: ApplePay, MasterCard, Visa, American Express or an ACH bank transfer. We use a safe and secure 3rd party processing company so our team will never have access to your credit information. We need full payment in order to confirm your selected date and time.

What is your refund and cancellation policy?

Our Tour Team makes preparations and reservations for your tour experience as soon as you confirm the reservation. We are glad to offer the refunds according to the tour timelines below. If a tour is canceled by our team due to extreme weather; it may be rescheduled. If a tour is canceled by your group, we are unable to reschedule. Tours canceled earlier than the timeline below are eligible for a full refund. We are unable to provide any partial refund if some guests are unable to attend the day of the tour. *Culinary tours have a $10 service charge if canceled within a month.

  • History Tours:   50% refund within 5 days  | No refund within 48 hours

  • Culinary* Tours: 50% refund within 7 days  | No refund within 72 hours

  • Custom Tours:   50% refund within 3 weeks  | No refund within 2 weeks

 

TOUR QUESTIONS

Can we still do the tour if the weather is bad?

Please bring an umbrella if it’s sprinkling, we’re still able to give the tour. We also make sure to offer plenty of indoor gems of Omaha to accommodate indoor tours in case we want to avoid spending time outdoors. If the weather is unsafe for any reason, the trip will be changed or postponed.

 

Should I print a receipt to show the tour guide?

We want you to save the paper so please don’t print. However, we require that you show ID matching your reservation.

 

What should I wear?

Wear whatever is comfortable for the type of tour you are experiencing. Our chauffeured tours have limited time out of the vehicle. You may want to consider the wardrobe you select if you are joining us for a chauffeured culinary tour.

Our guests joining us for walking tours should wear comfortable shoes to walk around in, as well as dressing for the weather. We suggest being properly covered and prepared for the summer sun and heat or bundled up for the winter cold. 

 

Where do I park for a walking tour?

There are parking meters available in downtown, the East Village and many districts of the city. Some districts outside the downtown area have free parking. You can check Park Des Moines to find parking.

How early should I be there for the tour?

We suggest arriving at the meeting point or starting point about 10 minutes prior to the scheduled start time. We want to get started promptly so you have the opportunity to enjoy your full experience.

What if our group is late?

We begin each tour promptly at the start time we established so we are honoring everyone's time including our restaurant partners.

If you scheduled a chauffeured tour, we need to complete the tour at the schedule time so we will need to shorten each restaurant visit or eliminate a venue depending on the time delay. Any tour group that extends the time past the scheduled time will be charged for the extra time needed for the tour host and the transportation.

If you are joining a walking tour, we will do our best to complete the tour but it will need to finish relatively close to the scheduled time. Any tour group that extends more than 10 minutes past the scheduled time will be charged for the extra tour host time.

We respect everyone's time involved in your tour experience. Your tour host will wait 15 minutes for the group to arrive. If no one has arrived at that point, the tour will be canceled with no refund.

What if something happens during the tour?

Our tour hosts will do their best to provide an enjoyable and entertaining tour experience for all our guests. However, Nebraska Tour Company is not responsible and cannot be held liable for behavior of the public, other tour guests or any accidents during the tour.

Should I give a tip?

Our tour hosts and our partner drivers are proud of their work and want to provide the best tour experience for you. It is customary in the tourism industry to provide a gratuity for your tour host and driver. The amount is based on your satisfaction with the level of service they provide. [Note: tips for our purchases at the venues include tips to the wait staff.]

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